Carolina Carports

Paid deposits on TWO buildings in October and still waiting for installation. Scheduled, rescheduled, postponed and today, canceled and no reschedule.

They claimed they could not get to the job site for snow which is a bald faced lie. Yeah, LIE. Our road, drive and job site are clear. I have photographic proof.

Then the rep said another load was on the truck on top of ours.

I dont perceive that as MY problem and certainly not a reason to delay my installation AGAIN.

We have rearranged our schedules to be home, they have wasted our valuable ti

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We are too deep money wise into this mess and only want our buildings installed OR a FULL refund. With interest since youve had OUR money for 4 months.

I purchased this a 14 x 20 carport with sides done for extra support and Carolina Carports installed it 15 years ago when they serviced California. We got 2 ft of snow last week and it collapsed.

I called them and they said since they no longer service California they voided all the warrantees and they would not help me in anyway. Being concerned about someone getting killed under a weak structure like this I have gone public.

My GF and I were under the carports when e saw it begin to crack and buckled and we ran out and within 2 seconds in collapsed with our trailer and tools and personal belongings under it. we lost everything.

I would not recommend this company. We had two buildings built at the same time.

One of the installation crews was good, the other was horrible. One of the buildings has been leaking since new. The other buildings factory doors have never operated correctly since new, on top of everything being out of square, poor quality metal cuts and fitment. The sales team was very nice until paid in full.

We were informed it was no problem to install our own insulated doors when ordering. Once the building was complete we were informed that if we installed our doors, the building warranty would be voided. They have every possible way to void your warranty. I am a state certified commercial/Residential General Contractor.

Carolina Carports quality and service is subpar at best. I highly recommend ANY other company than Carolina Carports. They we're kind enough to enlighten us, that they install over 50,000 structures a year.

They have no need to be concerned with my future business. I will be sharing this with others to help avoid this construction catastrophe, lack of professionalism and poor investment.

I purchased the garage 24x40 3 10x8 roll up doors one man door. Took a little over three weeks, had zero communication.

Had to send a picture of slab, no idea where to send it. Only one man in the Crew could speak English. The crew left screws and metal trimmings throughout the work site. The company had no idea how to calculate TN sales tax.

The roll up doors are manual, not mechanized. Who in the 21st century sells a garage door without a motor or doors which cannot be retrofitted. The doors are crooked and bind. The man door has a warped frame which bows just enough to keep the door from opening unless you kick it.

Calls to the company go to voicemail and the mailbox is full, says "good bye" and hangs up. Got through to the permitting department, the only number that answers on occasion. Left a message for Lisa, No call back 5 days later. This is a pitiful operation and is to be avoided at all cost.

I saved $1,000 over a local Memphis company. BIG mistake.

Carolina Carports has problems top to bottom. Stay away.

After 1 1/2yrs of calling customer service, speaking with management, sending a letter with pictures, the roof was finally replaced and installed correctly. We asked that the final balance be reduced due to the difficult time we had resolving this matter.

The first attempt was replacing 10 panels which was done incorrectly, again. It took us sending in a certified letter, with pictures of the improperly installed panels and directions from a roofing company on how to install a metal roof properly, we FINALLY got the crew back out here and they replaced the whole roof. We called Carolina Carports to discuss the final balance. We wanted to have it reduced due to the hardship, the improperly installed panels and the length of time it took to resolve.

We were refused any reduction of the outstanding balance. We are done fighting. We will pay the balance. We will bad mouth and never recommend this company to anyone.

The company in our town that uses them we will have review our case and discontinue to use them as their contractor. Word of mouth can make a company, and can break one.

Treating your customer well and showing them respect builds a good company. Carolina Carports does NOT do this