Anonymous
map-marker Miami, Florida

AFTER REVIEWING THE CONTRACT I NOTICED IT IS WORDED TO CUSTOMER PAYING 100% OF THE STRUCTURE BEFORE IT IS ERECTED ,, '' READ CAEFULLY'' ASKED TO HAVE MY CONTRACT WITH A ASSEMBLED COMPLETELY.

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THEY PROMISED 6TO 8 WKS. TO DELV.

AND ASSEMBLY. I GAVE THEM 12 TO 14 IF THEY COULD. GUARRANTEE A DATE IN WRITING AND A FULL REFUND IN NOT COMPLETED BY THEN ..

THEIR ANSWER '' ABSOLUTELY NOT '' WERE NOT GOING TO LOOSE ANY MONEY .. GET ANOTHER COMPANY !!!

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User's recommendation: THEY R NOT HONEST , GET ANOTHER COMPANY

Anonymous
map-marker Mount Pleasant, Pennsylvania

Purchased a garage paid for half set a date took work off no one showed called the company they said the would be out in three hours still nothing bunch of liars and the scheduling department sucks

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What would make the company better if they sold it to someone else who cares about the customer and works with them the whole outfit sucks

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User's recommendation: Do not buy

Randall Y Ymc

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Verified Reviewer

Horrible customer service

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Their customer service intake is horrible. They will not give you info on possible deposit refunds.

They never return calls. They are constantly making excuses for delays.

They keep passing the buck on inquiries. They either are incompetent or they just running scams to collect deposits with no intent to perform a service nor install a building.

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Loss:
$1950
Pros:
  • Price
Cons:
  • Very bad and unprofessional customer service

Preferred solution: Deliver product or service ordered

Seanmichael Vnq

Worst company you will deal with

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Terrible customer service. All they do is lie.

Would never use them for anything.

DO NOT USE. You will be disappointed.

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Loss:
$700

Preferred solution: Full refund

User's recommendation: Never

Zander Cyc

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Verified Reviewer

Ordered carport oct. It’s now Jan. They keep cancelling set up date

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Was told a couple of weeks set up ordered oct.23 and now its Jan . 24 still no carport they keep cancelling say its the weather the last time Ill deal with this company !

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Pros:
  • There carports are good
Cons:
  • Waiting for ever to receive it

Preferred solution: Deliver product or service ordered

User's recommendation: Order from another carport company

James M Sjv

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Verified Reviewer

Delayed I stallation

Paid deposits on TWO buildings in October and still waiting for installation. Scheduled, rescheduled, postponed and today, canceled and no reschedule.

They claimed they could not get to the job site for snow which is a bald faced lie. Yeah, LIE. Our road, drive and job site are clear. I have photographic proof.

Then the rep said another load was on the truck on top of ours.

I dont perceive that as MY problem and certainly not a reason to delay my installation AGAIN.

We have rearranged our schedules to be home, they have wasted our valuable ti

E.

We are too deep money wise into this mess and only want our buildings installed OR a FULL refund. With interest since youve had OUR money for 4 months.

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Loss:
$60
Pros:
  • Seemingly good prices
  • Good selection
Cons:
  • Delays
  • Customer service

Preferred solution: Price reduction

User's recommendation: Find another contractor

Lillie J Jmj

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Verified Reviewer
| map-marker Cana, Virginia

Extremely poor customer service!!

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The crew that installed my building was great however management was horrible. I got the run around for 3 months before finally getting a crew out.

My original cashier check expired so I ended up having to spend extra unnecessary money because of it. Kept calling and explaining that the check was on good for 90 days but management didnt seem to care about that

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User's recommendation: Don’t get Carolina Carport, Inc if you are expecting good customer service.

Rae D Sff

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Verified Reviewer

Complete failure with no support

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Carolina Carports - Complete failure with no support
Carolina Carports - Complete failure with no support - Image 2
Carolina Carports - Complete failure with no support - Image 3
Carolina Carports - Complete failure with no support - Image 4

30 X 55 car port collapsed during Hurricane Ian. Rated for 170mph and they state that is only for a 3 second microburst, not a sustained wind. There was never a wind, short or long, that exceeded 170mph in our area.

View full review
Loss:
$33000
Pros:
  • Fast delivery
Cons:
  • Will not withstand or honor the certification

Preferred solution: Full refund

Anonymous
map-marker Colfax, California

Steel carport collapse under 2 ft snow.

I purchased this a 14 x 20 carport with sides done for extra support and Carolina Carports installed it 15 years ago when they serviced California. We got 2 ft of snow last week and it collapsed.

I called them and they said since they no longer service California they voided all the warrantees and they would not help me in anyway. Being concerned about someone getting killed under a weak structure like this I have gone public.

My GF and I were under the carports when e saw it begin to crack and buckled and we ran out and within 2 seconds in collapsed with our trailer and tools and personal belongings under it. we lost everything.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mount Laurel, New Jersey

Inferior Quality Product and Warranty

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Contains 1 confidential file for company representatives

Carolina Carports installed the RV Cover pictured below less than six years ago. (See Photo of Receipt).

The support structure of their inferior quality products has totally failed, and they refuse to cover any of the excessively rusted out galvanized components under their 20 Year 12 gauge steel warranty. Based on the excessive amount of deterioration as pictured, Carolina Carports steel components began failing soon after it was installed.

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User's recommendation: Research and use a reputable company that uses high quality components and stands behind their products.

Anonymous
map-marker Milton, Tennessee

They're Customer service is the worst I've had.

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I would not recommend this company. We had two buildings built at the same time.

One of the installation crews was good, the other was horrible. One of the buildings has been leaking since new. The other buildings factory doors have never operated correctly since new, on top of everything being out of square, poor quality metal cuts and fitment. The sales team was very nice until paid in full.

We were informed it was no problem to install our own insulated doors when ordering. Once the building was complete we were informed that if we installed our doors, the building warranty would be voided. They have every possible way to void your warranty. I am a state certified commercial/Residential General Contractor.

Carolina Carports quality and service is subpar at best. I highly recommend ANY other company than Carolina Carports. They we're kind enough to enlighten us, that they install over 50,000 structures a year.

They have no need to be concerned with my future business. I will be sharing this with others to help avoid this construction catastrophe, lack of professionalism and poor investment.

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User's recommendation: Never

Anonymous
map-marker Waynesville, Georgia

Metal building 26x40

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Carolina Carports is THE WORST company we have ever dealt with. Our building didnt pass inspection due to fasteners didnt meet specs.

It has taken 4 months to get this resolved. They say theyre sending crew in 2 weeks. Dont show, dont call, get put back on list for another 2 wk wait, on and on. The problem was never really corrected, just a quick fix letter from engineer stating it was ok.

Still have leaks after 2 trips to fix these.

It least we only have 2 leaks now instead of 16!!!Save your $ and time and MUCH frustration.. do not deal with Carolina Carports!!

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User's recommendation: Steer clear of this company

Anonymous
map-marker Smithville, Tennessee

Nnnnnnnooo

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!!!@@@@@!@@@@!@×*×*××××××*×*×*×*×*×*×*×*×*×&&×&×&×&×&×<×<×<×<×<×<×<×>×>×>×<×&×

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Construction and Repair Expert Talks

All the Truth About Manufactured Homes - Interview with L. A. ‘Tony’ Kovach (Part 1)

All the Truth About Manufactured Homes - Interview with L. A. ‘Tony’ Kovach (Part 1)

Aug 18, 2020

In this video, Tony Kovach, an expert with the manufactured homes industry, explains where manufactured houses are made, their average cost, and their main benefits over regular and mobile houses.

Read full article
L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

Jim W Myh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

Warranty issue

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Carolina Carports - Warranty issue
Carolina Carports - Warranty issue - Image 2
Carolina Carports - Warranty issue - Image 3
Contains 1 confidential file for company representatives

I purchased the garage 24x40 3 10x8 roll up doors one man door. Took a little over three weeks, had zero communication.

Had to send a picture of slab, no idea where to send it. Only one man in the Crew could speak English. The crew left screws and metal trimmings throughout the work site. The company had no idea how to calculate TN sales tax.

The roll up doors are manual, not mechanized. Who in the 21st century sells a garage door without a motor or doors which cannot be retrofitted. The doors are crooked and bind. The man door has a warped frame which bows just enough to keep the door from opening unless you kick it.

Calls to the company go to voicemail and the mailbox is full, says "good bye" and hangs up. Got through to the permitting department, the only number that answers on occasion. Left a message for Lisa, No call back 5 days later. This is a pitiful operation and is to be avoided at all cost.

I saved $1,000 over a local Memphis company. BIG mistake.

Carolina Carports has problems top to bottom. Stay away.

View full review
Loss:
$6900

Preferred solution: Let the company propose a solution

Barbara M Xdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mexico, Missouri

Can't get ahold of anyone in customer service to get a status on my ordered carport. Also, paid $500.00 down.

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I have been trying to call for a status on my carport for 2 days. I just want to know when I will get my carport. Please answer this e-mail or call me at 573-220-****.

View full review
Pros:
  • Order process was easy
  • Decent price
Cons:
  • Poor customer relations

Preferred solution: Deliver product or service ordered

User's recommendation: Just know you won't be able to get customer service. I have tried numerous times and always stay on hold.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New Braunfels, Texas

Terrible!

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Contains 1 confidential file for company representatives

What a horrible experience. Took 6 months to deliver.

Installed very fast and it looks like crap. Considering tearing the $30,000 building down and getting a red-iron building put up. You can literally shake this 30x45 building with your hands and it will sway. Zero customer communication for several months, left dozens of messages.

Then one day they said they could install it that week, while I was out of town on business. RUN, RUN, RUN from this company.

View full review

User's recommendation: Run

About

Summary

Carolina Carports, Inc. is a privately held company which specializes in manufacturing of metal structures. It was founded by Adela Herrera in July 1997. The headquarters is based in Dobson, North Carolina, United States. There are also locations Texas, Missouri, Georgia, Pennsylvania, and Mississippi. Carolina Carports offers the following products: metal buildings, carports, RV covers, large buildings & sheds, and workshop buildings. The company works with custom projects. It has dealers nationwide. There is an online tool to estimate any metal construction. Carolina Carports provides 30 day workmanship warranty and 20 year limited warranty on rust through of frome. Customer assistance is provided by email and by phone.

Carolina Carports reviews and complaints

Carolina Carports is ranked 236 out of 1639 in Construction and Repair category

Area Served

USA

Payment Methods

VISA

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